English School Malta

Part One - English for Tourism Studies

   1. Different kinds of people

       *Working in travel & tourism *Bring friendly & helpful *Dealing with enquiries
   2. International travel

       *Different way of travel *Asking questions *Taking a booking *Organising trips
   3. Phone calls 

       *Using the phone *Answering enquiries *Taking messages
   4. Food and drink 

       *Explaining dishes *Taking an order *Types of food & drinks *Eating habits
   5. Correspondence

       *Responding to enquiries *Confirming reservations *Avoiding mistakes
   6. Accommodation

       *Reservations *Checking in *Facilities *Giving information
   7. Money

       *Receiving payments *Changing money *Explaining the bill
   8. Travelling around

       *To & from the airport *Local knowledge *Offering and requesting *Car rental
   9. Problems
       *Dealing with complaints *Difficult customers *Helping clients
 10. Attractions and activities

       *Seeing the sights *Making suggestions & giving advice *History & folklore
 11. Vocabulary puzzles
 

Part Two - Practice and Training in local Hotels

Front Office & Reservations practice placement for 3 weeks

Programme Details

The programme is based on 6 weeks study, all inclusive including host family accommodation on half-board, study materials, airport transfers and hotel placement.  Three weeks of Private (one to one) English lessons from Monday to Friday.  In Winter (from September to May) lessons are held from 09:00 to 12:15.  In Summer (from June to August) lessons are held from 12:30 to 15:45. Practice and Training studies are held from 9:00 to 17:00 from Monday to Friday for three weeks